Privacy Policy

1. Introduction

Care Tracker, published by Stella Care ApS (“we”, “us”, “our”), is the data controller for the personal data we process about you when, for example, you are a customer of ours, subscribe to our newsletter, contact us, or visit our website. Below you can read how we process your personal data.

You can find our contact details below:

Stella Care ApS
Kalkbrænderiløbskaj 6A 1. TV
2100 Copenhagen
CVR number 34472416
+45 42 42 90 60

If you have any questions about our processing of your personal data, you are welcome to write to us at [email protected]

2. Collection of your personal data

We process your personal data in the following cases:

When you are a customer or represent one of our customers, including during the process leading up to the establishment of the customer relationship
When you represent one of our suppliers or partners
When you sign up for our newsletter
When you contact us by email or phone
When you visit our website.

Which data do we process:

Depending on your relationship with us, we process, among other things, the following categories of personal data:

Customers and customer representatives: name, job title, employer, contact details (email, phone), billing details, payment details, order and service history.
Newsletter recipients: name, email address, information about your preferences.
Website visitors: IP address, device information, log information and cookie data, cf. our cookie policy.
Suppliers and partners: name, job title, employer, contact details (email, phone), contract and delivery information.
Persons who contact us by email or phone: name, contact details, and the information you choose to provide in connection with your enquiry.

3. Purposes of processing your personal data

We process your information for the following purposes:

When you are a customer of ours or represent one of our customers:

To be able to communicate with you and handle enquiries
To be able to deliver contractually agreed services
To be able to comply with our legal obligations and exercise our rights
To be able to document agreements and other matters.

When you represent one of our suppliers or partners:

To be able to communicate with you and handle enquiries
To be able to deliver contractually agreed services
To be able to comply with our legal obligations and exercise our rights
To be able to document agreements and other matters.

When you sign up for our newsletter:

To be able to send you relevant news and information about our products and services.

When you contact us by email or phone:

To be able to communicate with you and handle enquiries
In special cases, we may record phone calls, e.g. in connection with urgent enquiries where there is a need to document the course of events. Recordings are made on the basis of our legitimate interest in being able to handle such enquiries correctly and document them (Art. 6(1)(f)).

You will always be informed at the beginning of the call if it is being recorded. Recordings are stored for a maximum of 30 days, after which they are deleted, unless there is a specific need for longer storage, e.g. in connection with a dispute.

When you visit our website:
To be able to make our website and its functions available to you
To be able to carry out customisation, analysis and statistics based on information about your visit, if you have given consent to this.
When you visit our website, we use cookies to ensure the website functions, which you can read more about in our cookie policy.

4. Disclosure of your personal data

In certain situations, we may disclose your personal data to other recipients. This applies in particular in the following cases:

When you are a customer of ours or represent one of our customers:

Disclosure to our partners, e.g. in connection with advisory services.
Disclosure to public authorities, e.g. if required to comply with a legal obligation.

When you represent one of our suppliers or partners:

Disclosure to our partners, e.g. in connection with advisory services.
Disclosure to public authorities, e.g. if required to comply with a legal obligation.

When you contact us by email or phone:

Disclosure to public authorities, e.g. in connection with urgent enquiries, where we may pass on your enquiry to citizens’ municipality of residence or the police.

In addition, we use a number of data processors who process personal data on our behalf. Data processing agreements have been entered into with these parties to ensure that applicable data protection rules are complied with. We disclose your personal data to the following categories of recipients:

IT suppliers (hosting, system operations and support),
providers of email and newsletter platforms,
professional advisers (e.g. auditor, lawyer),
payment service providers,
public authorities, when we are legally obliged to do so.

An overview of our most significant data processors can be requested by contacting us

5. Transfer of personal data to third countries

In certain cases, your personal data may be transferred to recipients outside the EU/EEA, e.g. when using external data processors.

Some of our IT suppliers are established outside the EU/EEA (specific list upon request). To the extent that we transfer personal data to these suppliers, this will only take place if there is a valid transfer mechanism under GDPR Chapter V, e.g.:

the European Commission’s adequacy decisions (Article 45), or
the European Commission’s Standard Contractual Clauses (Article 46).

You can obtain information about the specific third countries and a copy of the relevant safeguards by contacting us

6. Storage of your personal data

We store your personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with legal requirements.

Customers and suppliers: contact details and contract data are stored for up to [e.g. 3 years] after the end of the customer relationship in consideration of general limitation periods; accounting records are stored for 5 years after the end of the financial year to which they relate.
Newsletter recipients: we store documentation of your consent for up to [e.g. 2 years] after you unsubscribe, unless special circumstances (e.g. a specific dispute) necessitate longer storage.

When the retention period expires, the information is securely deleted or anonymised.

7. Legal basis

We process your personal data on the following legal bases:

Customers and customer representatives: Processing is necessary to enter into and perform our agreement with you or your employer (Art. 6(1)(b)) and to comply with our legal obligations, e.g. bookkeeping rules (Art. 6(1)(c)).
Suppliers and partners: Processing is necessary to administer and perform cooperation agreements (Art. 6(1)(b), and our legitimate interest, Art. 6(1)(f)).
Newsletter recipients: Processing is carried out on the basis of your consent (Art. 6(1)(a)), which you may withdraw at any time.
Enquiries by email or phone: Processing is based on our legitimate interest in being able to respond to enquiries and document the communication (Art. 6(1)(f)).

Website visitors: Necessary cookies and log data are processed on the basis of our legitimate interest in ensuring operation and security (Art. 6(1)(f)). Other cookies are used only with your consent (Art. 6(1)(a)).

8. Special provisions for users of Care Tracker GPS devices

When we process personal data about users of Care Tracker GPS devices, we do so solely as a data processor on the instructions of the data controller, who is typically the user’s municipality of residence or a relative.

The data controller is responsible for fulfilling the duty to provide information to the user and for handling requests for access, rectification, erasure, etc. If you contact us directly with a rights request, we will—where possible—forward your enquiry to the relevant data controller and inform you accordingly.

The data controller’s contact details will appear in the information the user has received from the municipality or relatives

If you have questions about the processing of personal data for specific users, you must contact the municipality of residence or the user’s relatives.

If your question is urgent and relevant to the user’s wellbeing, you are welcome to contact us directly by phone at +45 42 42 90 60.

9. Your rights

You have a number of rights under the General Data Protection Regulation:

Right to withdraw your consent: If processing is based on consent, you may withdraw your consent at any time.
Right of access: You have the right to access the information we process about you.
Right to rectification: You have the right to have incorrect information about you corrected.
Right to erasure: In certain cases, you have the right to have information about you deleted.
Right to restriction of processing: In certain cases, you have the right to have the processing of your information restricted.
Right to object: In certain cases, you have the right to object to our processing.
Right to data portability: In certain cases, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to have it transferred to another data controller.

If you wish to exercise your rights, please contact us. You can read more about your rights on the Danish Data Protection Agency’s website.

10. Security of processing

We keep the processing of personal data secure by implementing appropriate technical and organisational measures.

We have carried out risk assessments of our processing of personal data and have subsequently implemented appropriate technical and organisational measures to enhance processing security.

11. Complaint to the Danish Data Protection Agency

If you are dissatisfied with our processing of your personal data, you have the right to lodge a complaint with the Danish Data Protection Agency. You can find the Danish Data Protection Agency’s contact details at www.datatilsynet.dk.

When you use our webshop, products and services, your personal data is processed to the extent necessary and lawful under the legal bases described in this privacy policy. In cases where we base processing on your consent (e.g. for newsletters or certain cookies), we will obtain your consent separately and clearly inform you of the purpose.