Privacy Policy & Cookies for Care Tracker, published by Stella Care ApS

Updated 06/11/2025

  • 1. Introduction

Care Tracker, published by Stella Care ApS (“we”, “us”, “our”), is the data controller for the personal data we process about you — for example, when you are a customer, subscribe to our newsletter, contact us, or visit our website. Below, you can read how we process your personal data.

If you have any questions about our processing of your personal data, please feel free to contact us at [email protected]

  • 2. Collection of Your Personal Data

We process your personal data in the following situations:

  1. When you are a customer or represent one of our customers, including during the process leading up to establishing the customer relationship
  2. When you represent one of our suppliers or partners
  3. When you subscribe to our newsletter
  4. When you contact us via email or phone
  5. When you visit our website.
  • 3. Purposes for Processing Your Personal Data

We process your data for the following purposes:

When you are a customer or represent one of our customers:

  • To be able to communicate with you and handle inquiries
  • To be able to deliver contractually agreed services
  • To be able to comply with our legal obligations and rights
  • To be able to document agreements and other matters.


When you represent one of our suppliers or partners:

  • To be able to communicate with you and handle inquiries
  • To be able to deliver contractually agreed services
  • To be able to comply with our legal obligations and rights
  • To be able to document agreements and other matters.


When you subscribe to our newsletter:

  • To be able to send you relevant news and information about our products and services.


When you contact us via email or phone:

  • To be able to communicate with you and handle inquiries
  • To be able to document the content of your inquiry through storage of emails and any recordings of phone calls.


When you visit our website:

  • To make our website and its features available to you
  • To be able to perform customization, analysis, and statistics based on information about your visit, if you have given consent.
  • 4. Disclosure of Your Personal Data

In some cases, we may disclose your personal data to other recipients, particularly in the following situations:

When you are a customer or represent one of our customers:

  • Disclosure to our partners, e.g., in connection with consulting.
  • Disclosure to public authorities, e.g., if required to comply with a legal obligation.


When you represent one of our suppliers or partners:

  • Disclosure to our partners, e.g., in connection with consulting.
  • Disclosure to public authorities, e.g., if required to comply with a legal obligation.


When you contact us via email or phone:

  • Disclosure to public authorities, e.g., in connection with urgent inquiries, where we may disclose your inquiry to the residents’ local municipalities or the police.


We also use a number of data processors who process personal data on our behalf. We have entered into data processing agreements with them to ensure compliance with data protection regulations.

  • 5. Transfer of Personal Data to Third Countries

In some cases, your data may be transferred to recipients outside the EU/EEA, for example when using external data processors.

Such transfers are safeguarded by appropriate measures, such as the EU Commission’s Standard Contractual Clauses (per Article 46(2)(c) of the GDPR) or adequacy decisions (per Article 45). Feel free to contact us for more information.

  • 6. Storage of Your Personal Data

We store your personal data as long as it serves a legitimate purpose. Generally, the following guidelines apply:

Customers or representatives of customers:

  • Information in accounting materials is stored for 5 years after the end of the fiscal year to which the information relates.
  • Correspondence etc. is stored as long as the customer relationship exists and for a period thereafter for documentation purposes, until any limitation periods have expired.


Suppliers or partners:

  • Information in accounting materials is stored for 5 years after the end of the fiscal year to which the information relates.
  • Correspondence etc. is stored as long as the partnership exists and for a period thereafter for documentation purposes, until any limitation periods have expired.


Newsletter subscribers:

  • We store your information for 5 years after unsubscription to document properly obtained consent.


Inquiries via email or phone:

  • We store your information until it is no longer necessary to handle the inquiry or for documentation purposes.
  • Any recordings of phone calls may be stored for up to 30 days for documentation purposes, e.g., in urgent inquiries.


Website visitors:

  • Information is processed in connection with cookies and analytics tools. Storage depends on the individual cookies. See our separate cookie policy for more information.


In some cases, longer storage may be necessary to establish or defend a legal claim.

  • 7. Legal Basis

We process your data based on the following legal grounds:

  • Article 6(1)(b) of the GDPR (necessary for the performance of a contract)
  • Article 6(1)(c) of the GDPR (necessary for compliance with a legal obligation)
  • Article 6(1)(f) of the GDPR (necessary for pursuing a legitimate interest)
  • Article 6(1)(a) of the GDPR (your consent)
  • 8. Specifically for Users of Care Tracker GPS Devices

We process personal data of GPS users on behalf of and under agreement with the user’s local municipality or relatives. In this context, we act as a data processor.

If you have questions about data processing related to specific users, please contact the relevant municipality or relatives.

If your inquiry is urgent and relates to the well-being of the user, you are welcome to contact us directly at +45 42 42 90 60.

  • 9. Your Rights

Under the GDPR, you have the following rights:

  • Right to withdraw consent: If processing is based on consent, you may withdraw it at any time
  • Right of access: You have the right to access the data we process about you
  • Right to rectification: You have the right to have incorrect data about you corrected
  • Right to erasure: In some cases, you can request that we delete your data
  • Right to restriction of processing: In some cases, you may request that processing is restricted
  • Right to object: In some cases, you may object to our processing of your data
  • Right to data portability: In some cases, you have the right to receive your data in a structured, commonly used, and machine-readable format and have it transferred to another data controller


To exercise your rights, please contact us. You can also read more about your rights on the Danish Data Protection Authority’s website..

  • 10. Complaint to the Danish Data Protection Authority

If you are dissatisfied with how we process your personal data, you have the right to file a complaint with the Danish Data Protection Authority. You can find their contact information at www.datatilsynet.dk.


By using our webshop, products, and services, you accept these terms and this privacy policy.

 

TERMS & CONDITIONS AND PRIVACY POLICY

Terms of Use & Conditions of Sale for Care Tracker, published by Stella Care ApS

  • 1. General Information

These terms and conditions (hereinafter “Terms”) apply to all purchases made by private customers via our website. By placing an order with us, you accept these Terms.

  • 2. Products and Prices

All prices are stated in DKK and EURO and include VAT, unless otherwise specified.

We reserve the right to change prices, offer discounts, or correct any pricing errors.

Product availability may vary, and we cannot guarantee that all items are in stock.

  • 3. Ordering Process

Once you have placed an order, you will receive an order confirmation by email.

A binding purchase agreement is only concluded when you receive a shipping confirmation from us.

If a product is sold out or there are issues with your order, we will contact you as soon as possible.

  • 4. Payment Methods

We accept the following payment methods: [Dankort, Visa, MasterCard, MobilePay.]

Payment is charged when the order is confirmed, unless otherwise agreed or stated by your chosen payment method.

Any applicable fees (e.g., payment fees) will be clearly shown before you complete your purchase.

  • 5. Delivery

Delivery time varies depending on the selected delivery method. Expected delivery time is 2–5 business days.

Shipping options and costs are displayed at checkout.

If your delivery is delayed or lost, please contact us at [email protected]

We currently deliver to the following countries/regions: Denmark and the entire EU.

  • 6. Right of Withdrawal

As a consumer, you have a 14-day right of withdrawal from the day you receive the item.

To exercise your right of withdrawal, you must notify us in writing (email or standard withdrawal form) and return the item in the same condition and in its original packaging.

You are generally responsible for the return shipping costs, unless otherwise agreed.

We will refund the amount no later than 14 days after we have received the returned item, provided the conditions for withdrawal are met.

  • 7. Returns and Exchanges

If you wish to return or exchange an item, please contact our customer service at [email protected]

Returned items must be unused and in original packaging.

Exchanges can be made if the desired item is in stock.

Refunds will be made to the same payment method used for the original purchase, within 7 days after receipt of the returned item.

  • 8. Complaints and Claims

All products are covered by a 2-year warranty in accordance with applicable Danish consumer law.

If you experience any problems with a product, please contact us with a description of the issue, after which we will guide you through the next steps.

If the product is found to be defective, we will cover reasonable costs related to repair, replacement, or refund in accordance with applicable law.

  • 9. Privacy Policy

We process personal data in accordance with our Privacy Policy (see Part 2 below).

By using our webshop and services, you accept that we collect and process the information necessary to complete your order.

We do not share your personal data with third parties unless necessary for delivery or required by law.

  • 10. Limitation of Liability

Care Tracker, published by Stella Care ApS, is not liable for any direct or indirect loss that may arise from the use of the webshop or purchased products, unless otherwise required by mandatory legislation.

We are not responsible for delays or issues caused by third-party providers (e.g., shipping companies).

  • 11. Governing Law and Disputes

These Terms are governed by Danish law.

Any disputes arising in connection with purchases via our webshop shall be brought before the Danish courts as the venue, unless otherwise required by mandatory rules.

  • 12. Contact Information

If you have any questions regarding these terms and conditions, you are welcome to contact us:

Email: [email protected]

Address: Kalkbrænderiløbskaj 6A, 2100, København Ø.

By using this webshop and making a purchase, you accept the above Terms. We recommend that you read them carefully before shopping.