{"id":4296,"date":"2026-04-24T10:26:21","date_gmt":"2026-04-24T08:26:21","guid":{"rendered":"https:\/\/caretracker.dk\/terms-privacy\/"},"modified":"2026-04-24T10:26:22","modified_gmt":"2026-04-24T08:26:22","slug":"terms-privacy","status":"publish","type":"page","link":"https:\/\/caretracker.dk\/en\/terms-privacy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4296\" class=\"elementor elementor-4296 elementor-66\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ea2cb15 e-flex e-con-boxed e-con e-parent\" data-id=\"4ea2cb15\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-327eb83f elementor-widget elementor-widget-heading\" data-id=\"327eb83f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Privacy Policy\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b84e191 elementor-widget elementor-widget-heading\" data-id=\"b84e191\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Introduction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de22d9b elementor-widget elementor-widget-text-editor\" data-id=\"de22d9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Care Tracker, published by Stella Care ApS (&#8220;we&#8221;, &#8220;us&#8221;, &#8220;our&#8221;), is the data controller for the personal data we process about you when, for example, you are a customer of ours, subscribe to our newsletter, contact us, or visit our website. Below you can read how we process your personal data. <\/p><p class=\"p1\">You can find our contact details below:<\/p><p class=\"p1\">Stella Care ApS<br>Kalkbr\u00e6nderil\u00f8bskaj 6A 1. TV<br>2100 Copenhagen<br>CVR number 34472416<br>+45 42 42 90 60<\/p><p class=\"p1\">If you have any questions about our processing of your personal data, you are welcome to write to us at <a href=\"mailto:support@caretracker.dk\">support@caretracker.dk<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd36741 elementor-widget elementor-widget-heading\" data-id=\"bd36741\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Collection of your personal data<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-321b3fe elementor-widget elementor-widget-text-editor\" data-id=\"321b3fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">We process your personal data in the following cases:<\/p><ol><li class=\"p1\">When you are a customer or represent one of our customers, including during the process leading up to the establishment of the customer relationship<\/li><li class=\"p1\">When you represent one of our suppliers or partners<\/li><li class=\"p1\">When you sign up for our newsletter<\/li><li class=\"p1\">When you contact us by email or phone<\/li><li class=\"p1\">When you visit our website.<\/li><\/ol><p> <\/p><p>Which data do we process:<\/p><p>Depending on your relationship with us, we process, among other things, the following categories of personal data:<\/p><ul><li>Customers and customer representatives: name, job title, employer, contact details (email, phone), billing details, payment details, order and service history.<\/li><li>Newsletter recipients: name, email address, information about your preferences.<\/li><li>Website visitors: IP address, device information, log information and cookie data, cf. our cookie policy.<\/li><li>Suppliers and partners: name, job title, employer, contact details (email, phone), contract and delivery information.<\/li><li>Persons who contact us by email or phone: name, contact details, and the information you choose to provide in connection with your enquiry.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d18f4ac elementor-widget elementor-widget-heading\" data-id=\"d18f4ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Purposes of processing your personal data<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60664d9 elementor-widget elementor-widget-text-editor\" data-id=\"60664d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We process your information for the following purposes:<\/p><p>When you are a customer of ours or represent one of our customers:<\/p><ul><li>To be able to communicate with you and handle enquiries<\/li><li>To be able to deliver contractually agreed services<\/li><li>To be able to comply with our legal obligations and exercise our rights<\/li><li>To be able to document agreements and other matters.<\/li><\/ul><p> <\/p><p>When you represent one of our suppliers or partners:<\/p><ul><li>To be able to communicate with you and handle enquiries<\/li><li>To be able to deliver contractually agreed services<\/li><li>To be able to comply with our legal obligations and exercise our rights<\/li><li>To be able to document agreements and other matters.<\/li><\/ul><p> <\/p><p>When you sign up for our newsletter:<\/p><ul><li>To be able to send you relevant news and information about our products and services.<\/li><\/ul><p> <\/p><p>When you contact us by email or phone:<\/p><ul><li>To be able to communicate with you and handle enquiries<\/li><li>In special cases, we may record phone calls, e.g. in connection with urgent enquiries where there is a need to document the course of events. Recordings are made on the basis of our legitimate interest in being able to handle such enquiries correctly and document them (Art. 6(1)(f)). <\/li><\/ul><p> <\/p><p>You will always be informed at the beginning of the call if it is being recorded. Recordings are stored for a maximum of 30 days, after which they are deleted, unless there is a specific need for longer storage, e.g. in connection with a dispute. <\/p><ul><li>When you visit our website:<br>To be able to make our website and its functions available to you<\/li><li>To be able to carry out customisation, analysis and statistics based on information about your visit, if you have given consent to this.<\/li><li>When you visit our website, we use cookies to ensure the website functions, which you can read more about in our <a href=\"https:\/\/caretracker.dk\/cookie-policy\/\">cookie policy<\/a>.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27a9ce6 elementor-widget elementor-widget-heading\" data-id=\"27a9ce6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Disclosure of your personal data<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8deb749 elementor-widget elementor-widget-text-editor\" data-id=\"8deb749\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In certain situations, we may disclose your personal data to other recipients. This applies in particular in the following cases: <\/p><p>When you are a customer of ours or represent one of our customers:<\/p><ul><li>Disclosure to our partners, e.g. in connection with advisory services.<\/li><li>Disclosure to public authorities, e.g. if required to comply with a legal obligation.<\/li><\/ul><p> <\/p><p>When you represent one of our suppliers or partners:<\/p><ul><li>Disclosure to our partners, e.g. in connection with advisory services.<\/li><li>Disclosure to public authorities, e.g. if required to comply with a legal obligation.<\/li><\/ul><p> <\/p><p>When you contact us by email or phone:<\/p><ul><li>Disclosure to public authorities, e.g. in connection with urgent enquiries, where we may pass on your enquiry to citizens\u2019 municipality of residence or the police.<\/li><\/ul><p> <\/p><p>In addition, we use a number of data processors who process personal data on our behalf. Data processing agreements have been entered into with these parties to ensure that applicable data protection rules are complied with. We disclose your personal data to the following categories of recipients:  <\/p><ul><li>IT suppliers (hosting, system operations and support),<\/li><li>providers of email and newsletter platforms,<\/li><li>professional advisers (e.g. auditor, lawyer),<\/li><li>payment service providers,<\/li><li>public authorities, when we are legally obliged to do so.<\/li><\/ul><p> <\/p><p>An overview of our most significant data processors can be requested by contacting us<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9003ea6 elementor-widget elementor-widget-heading\" data-id=\"9003ea6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Transfer of personal data to third countries<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60975f4 elementor-widget elementor-widget-text-editor\" data-id=\"60975f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In certain cases, your personal data may be transferred to recipients outside the EU\/EEA, e.g. when using external data processors.<\/p><p>Some of our IT suppliers are established outside the EU\/EEA (specific list upon request). To the extent that we transfer personal data to these suppliers, this will only take place if there is a valid transfer mechanism under GDPR Chapter V, e.g.:<\/p><ul><li>the European Commission\u2019s adequacy decisions (Article 45), or<\/li><li>the European Commission\u2019s Standard Contractual Clauses (Article 46).<\/li><\/ul><p> <\/p><p>You can obtain information about the specific third countries and a copy of the relevant safeguards by contacting us<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a89f922 elementor-widget elementor-widget-heading\" data-id=\"a89f922\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Storage of your personal data<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6bbf62 elementor-widget elementor-widget-text-editor\" data-id=\"c6bbf62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We store your personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with legal requirements.<\/p><ul><li>Customers and suppliers: contact details and contract data are stored for up to [e.g. 3 years] after the end of the customer relationship in consideration of general limitation periods; accounting records are stored for 5 years after the end of the financial year to which they relate.<\/li><li>Newsletter recipients: we store documentation of your consent for up to [e.g. 2 years] after you unsubscribe, unless special circumstances (e.g. a specific dispute) necessitate longer storage.<\/li><\/ul><p> <\/p><p>When the retention period expires, the information is securely deleted or anonymised.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d16007 elementor-widget elementor-widget-heading\" data-id=\"1d16007\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Legal basis<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d220634 elementor-widget elementor-widget-text-editor\" data-id=\"d220634\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We process your personal data on the following legal bases:<\/p><ul><li>Customers and customer representatives: Processing is necessary to enter into and perform our agreement with you or your employer (Art. 6(1)(b)) and to comply with our legal obligations, e.g. bookkeeping rules (Art. 6(1)(c)).    <\/li><li>Suppliers and partners: Processing is necessary to administer and perform cooperation agreements (Art. 6(1)(b), and our legitimate interest, Art. 6(1)(f)).<\/li><li>Newsletter recipients: Processing is carried out on the basis of your consent (Art. 6(1)(a)), which you may withdraw at any time.<\/li><li>Enquiries by email or phone: Processing is based on our legitimate interest in being able to respond to enquiries and document the communication (Art. 6(1)(f)).<\/li><\/ul><p> <\/p><p>Website visitors: Necessary cookies and log data are processed on the basis of our legitimate interest in ensuring operation and security (Art. 6(1)(f)). Other cookies are used only with your consent (Art. 6(1)(a)). <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bed73f elementor-widget elementor-widget-heading\" data-id=\"2bed73f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8. Special provisions for users of Care Tracker GPS devices<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54963a6 elementor-widget elementor-widget-text-editor\" data-id=\"54963a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When we process personal data about users of Care Tracker GPS devices, we do so solely as a data processor on the instructions of the data controller, who is typically the user\u2019s municipality of residence or a relative.<\/p><p>The data controller is responsible for fulfilling the duty to provide information to the user and for handling requests for access, rectification, erasure, etc. If you contact us directly with a rights request, we will\u2014where possible\u2014forward your enquiry to the relevant data controller and inform you accordingly. <\/p><p>The data controller\u2019s contact details will appear in the information the user has received from the municipality or relatives<\/p><p>If you have questions about the processing of personal data for specific users, you must contact the municipality of residence or the user\u2019s relatives.<\/p><p>If your question is urgent and relevant to the user\u2019s wellbeing, you are welcome to contact us directly by phone at +45 42 42 90 60.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef4a0d5 elementor-widget elementor-widget-heading\" data-id=\"ef4a0d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">9. Your rights<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c03693 elementor-widget elementor-widget-text-editor\" data-id=\"9c03693\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You have a number of rights under the General Data Protection Regulation:<\/p><ul><li>Right to withdraw your consent: If processing is based on consent, you may withdraw your consent at any time.<\/li><li>Right of access: You have the right to access the information we process about you.<\/li><li>Right to rectification: You have the right to have incorrect information about you corrected.<\/li><li>Right to erasure: In certain cases, you have the right to have information about you deleted.<\/li><li>Right to restriction of processing: In certain cases, you have the right to have the processing of your information restricted.<\/li><li>Right to object: In certain cases, you have the right to object to our processing.<\/li><li>Right to data portability: In certain cases, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to have it transferred to another data controller.<\/li><\/ul><p> <\/p><p>If you wish to exercise your rights, please contact us. You can read more about your rights on the Danish Data Protection Agency\u2019s website. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-876c55d elementor-widget elementor-widget-heading\" data-id=\"876c55d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">10. Security of processing<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a747442 elementor-widget elementor-widget-text-editor\" data-id=\"a747442\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We keep the processing of personal data secure by implementing appropriate technical and organisational measures.<\/p><p>We have carried out risk assessments of our processing of personal data and have subsequently implemented appropriate technical and organisational measures to enhance processing security.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3547bc4 elementor-widget elementor-widget-heading\" data-id=\"3547bc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">11. Complaint to the Danish Data Protection Agency<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e0066c elementor-widget elementor-widget-text-editor\" data-id=\"7e0066c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you are dissatisfied with our processing of your personal data, you have the right to lodge a complaint with the Danish Data Protection Agency. You can find the Danish Data Protection Agency\u2019s contact details at <a href=\"https:\/\/www.datatilsynet.dk\/\" target=\"_blank\" rel=\"noopener\">www.datatilsynet.dk<\/a>. <\/p><p>When you use our webshop, products and services, your personal data is processed to the extent necessary and lawful under the legal bases described in this privacy policy. In cases where we base processing on your consent (e.g. for newsletters or certain cookies), we will obtain your consent separately and clearly inform you of the purpose. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy 1. Introduction Care Tracker, published by Stella Care ApS (&#8220;we&#8221;, &#8220;us&#8221;, &#8220;our&#8221;), is the data controller for the personal data we process about you when, for example, you are a customer of ours, subscribe to our newsletter, contact us, or visit our website. Below you can read how we process your personal data. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4648,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4296","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy - Care Tracker<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/caretracker.dk\/en\/terms-privacy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy - Care Tracker\" \/>\n<meta property=\"og:description\" content=\"Privacy Policy 1. 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